🚖 Service & Booking
Q: What should I know before booking a limousine in Boston?
A: Check the company’s licensing, insurance, and reviews. Ask about deposits, cancellation policies, and extra fees (waiting time, tolls, etc.). Confirm the vehicle type, passenger capacity, and whether gratuity is included in the price.
Q: How far in advance should I reserve a limo for special events?
A: For weddings, proms, or major events, book at least 3–6 months ahead. For airport or point-to-point rides, reserving 24–48 hours in advance is usually sufficient, but same-day service may be available.
Q: Can I modify or cancel a limo reservation without losing my deposit?
A: Most companies allow free cancellation within a short window (e.g., 1 hour after booking). After that, deposits are often non-refundable. Always request changes by email and keep confirmation for records.
✈️ Airport Transfers
Q: Which Boston-area airports offer limousine pick-up areas?
A: Logan International Airport has designated limo stands at every terminal. Chauffeurs meet passengers at a clearly marked area outside baggage claim or parking garages.
Q: How does a chauffeur track arriving flights at Logan Airport?
A: Professional limo services monitor flight status in real time using airline apps and airport feeds. They adjust pickup times for early or delayed arrivals to avoid unnecessary wait charges.
Q: What happens if my flight is delayed or arrives early?
A: If you’ve provided the correct airline and flight number, your driver will adjust accordingly, and waiting fees for delays usually don’t apply.
🎉 Events & Occasions
Q: What’s included in a Boston wedding limousine package?
A: Packages typically cover a decorated vehicle, chilled beverages, red-carpet service, and a professional chauffeur. Billing is garage-to-garage with an hourly minimum.
Q: How many passengers can fit in a stretch limo or SUV?
A: Standard stretch limousines seat 8–10 guests, while larger SUVs can hold up to 7 passengers. For bigger groups, consider a party bus or executive van.
Q: What safety measures should parents expect for prom rentals?
A: Reputable services require signed contracts, prohibit underage drinking, and ensure chauffeurs supervise door openings and passenger behavior throughout the ride.
💼 Corporate & Executive Travel
Q: How do corporate limo accounts work in Boston?
A: Many providers offer business accounts with streamlined billing, dedicated account managers, and priority scheduling for regular travelers or VIP clients.
Q: Can I request specific drivers or vehicle types for VIP clients?
A: Yes. You can often request a preferred chauffeur or a specific model, such as a luxury SUV or executive sedan car service, for recurring guests or executives.
💲 Pricing & Policies
Q: How are Boston limousine rates calculated?
A: Rates depend on vehicle type, trip length, and service style (hourly vs. point-to-point). Additional costs may include tolls, parking, surcharges, and gratuities.
Q: Are service fees and driver tips included?
A: Many companies add a 20% service fee (gratuity) plus an administrative fee to all reservations. Always confirm what’s included in your quote.
Q: How do limo services handle credit card disputes?
A: Most require written agreements and detailed policies to protect both sides. Deposits and cancellation terms apply even if a customer initiates a chargeback.
🚘 Vehicles & Fleet
Q: What’s the difference between a stretch limo, SUV, sedan, and party bus?
A: Sedans offer private transfers for 1–3 passengers, SUVs seat 4–6, stretch limousines are ideal for groups or events, and party buses accommodate large parties with standing space and entertainment systems.
Q: How often are vehicles cleaned and inspected?
A: Professional operators clean and inspect vehicles before every ride, maintaining high standards of safety and presentation.
🏙️ Local Knowledge
Q: Do limo companies offer day trips to Cape Cod, Newport, or NYC?
A: Yes. Many services provide private charters for destinations across New England or New York City. Hourly or flat-rate pricing may apply.
Q: What’s the best way to book limos for Boston sports games or concerts?
A: Reserve early, as availability is limited during major events. Ask about dedicated drop-off/pick-up zones for venues like TD Garden or Fenway Park.
🛡️ Safety & Professionalism
Q: How are chauffeurs trained and screened?
A: Established companies run full background checks, driving record reviews, and customer service training. Many also require defensive-driving certification.
Q: Are seatbelts available in limousines?
A: Yes—passengers are encouraged to wear seatbelts at all times for safety.
Q: Can the driver terminate service for misconduct?
A: Absolutely. Chauffeurs may end a ride, without refund, if passengers engage in illegal activity or unsafe behavior.
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